Returns & Exchanges

We want you to be fully satisfied with your gear, which is why we offer a 30-day return window for all mountain bikes and components in original, unused condition. Our goal is to get you back on the trails with the perfect equipment as quickly as possible.

Return Process

• 1.
  Initiate Your Return

  Visit our online portal with your order number and email address to select the items you wish to return and receive a return authorization.

• 2.
  Pack Your Gear

  Carefully place the items in their original packaging, ensuring all manuals and spare parts are included to avoid restocking fees.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the equipment, we will process your refund or exchange within 5-7 business days back to your original payment method.